We respect your private life, and your right to control your personal data. Our principle guidelines are quite simple. We make it clear which data we collect, and why we’d it. We do everything we can to protect your personal data. We do and will never sell your data to third party companies.
The kind of personal information we collect
Information that you provide to us
We collect the information that you voluntarily provide to us, such as your name, telephone number, profession, preferences and email address, country and more, e.g. when you would like to know more about JUUL's products or when you contact our customer service with an enquiry.
Information that we collect automatically
We automatically collect information about you, using cookies and similar technologies, when you use, access or interact with us through our websites or app. For example, we may collect information about the type of device you use to access our websites, the operating system and version, your IP address, your general geographical location by your IP address, your browser type, the web pages you visit on our sites, and about how you interact with the content available on our sites.
Information collected from other sources
Information about children
JUUL does not deal with children and does not intend to attract the attention of children under the age of 16. Although visitors of all ages can navigate our website, we do not knowingly collect personal information about persons under the age of 16 without parental consent. If a parent or guardian has received a notification or otherwise has experienced that a child under 16 has mistakenly been registered on this site by using false information, the child's personal information on our systems will be deleted.
Customer interactions with JUUL
In order to make the information in this statement easy to understand, we have highlighted various scenarios where JUUL may have been able to collect personal information from customers. Customer interactions with JUUL are divided into the following segments:
Read more about JUUL
As you garner more information about JUUL by visiting us in a virtual or physical way. Examples include browsing our website, calling our in-house sales reps, visiting our showroom, or attending events sponsored by JUUL. To learn more about JUUL's products, you may voluntarily disclose some personal information, such as your name and email address, during the course of these interactions. We may also collect information about you online through cookies or similar technologies when you visit our website(s).
Purchase of JUUL-products
Once you have decided to buy a JUUL product, we offer you the opportunity to buy directly from us on our website: www.JUUL.eu or at a JUUL retailer. When you buy from us, you may be asked to provide information so that we can complete your purchase.
Assistance from JUUL
You may decide to contact our customer service for support regarding your JUUL products. In order to provide you with optimal customer service, we may collect certain information from you personally.
We may use your personal information for our legitimate interest. For example, we rely on our legitimate interest in analysing and improving our JUUL products and services and the content of our websites and digital applications, sending you information about JUUL products and services and using your relevant personal information for administrative purposes and detection and prevention of deceit or fraud. In addition, we rely on our legitimate interest in sending you relevant marketing communications / material, except where consent is required by applicable local law.
When we use personal data to serve our legitimate interests, we will always assess your rights and interests and protecting your personal data versus our rights and interests.
We collect: from the aforementioned information such as;
Collection of the above information is necessary in order to provide optimal customer service.
Why: We use this information for:
In addition, IP addresses help us to better understand geographical information about those who visit our website so that we can improve the website for all visitors. It is in our legitimate interest to process your personal data for these purposes. In the case of returns and / or product exchanges, we use contact information to ensure that the product is received and / or delivered correctly. The use of this kind of information is necessary to complete the agreement we have entered into with you.
Please note that we do not store payment or credit card information. We only use the payment information in connection with your purchase of JUUL products.
How we use personal data
JUUL uses the information we collect to provide you with the JUUL products and services we offer. We also use the data collected to communicate with you, e.g. to inform you of new available JUUL products or services, security and other types of updates.
JUUL uses the information collected for the following purposes (bullet-pointed below):
We use information to respond to enquiries from our customers, diagnose product problems, and provide other types of customer care and customer service. It is necessary to use your personal data for this purpose in order to execute the agreement to completion, that we have entered into with you; which is in our legitimate interest.
Business related activities
We use data to develop aggregate analytics and business intelligence that enable us to operate, protect, make informed decisions and prepare reports on our business performance. It is necessary to use your personal data for this purpose as it is in our legitimate interest.
Communication, marketing and advertising
We use the information collected to provide you with, and to make our communication with you more personalised. E.g. we may contact you via e-mail or through other forms of e-communication to inform you of new JUUL products, about promotions or offers, and to invite you to participate in a survey. It is necessary to use your personal data for this purpose as it is in our legitimate interest.
How we can share personal data
Third party providers
JUUL-controlled partner companies and subsidiaries
We share information with JUUL-controlled partner companies and subsidiaries for business purposes such as internal administration, promotion of JUUL products and delivery of our JUUL products and services to customers. It is in our legitimate interest to share information with these third parties for these purposes.
Forced disclosure and law enforcement
When enacted by law, and strictly necessary for the performance and execution of the services, or to protect our rights, or the rights of our affiliates or our users, we provide your personal data to law enforcement, investigative institutions, our affiliates companies or for use in court cases. We will share your personal information when we believe in good faith that it is necessary for us to do so in order to comply with a legal obligation under applicable law or to respond to a valid legal action.
Sharing and publishing information collected
We share information in a collected form and / or in such a way that the recipient of this data, e.g. a third party who uses them for an industry analysis is unable to identify you.
We transfer your personal data in accordance with applicable personal data protection laws, and we take appropriate measures to ensure that your personal data is stored securely by any third party who is given access to your personal information. If you have please contact us here.
Security, storage and storage of personal data we collect
JUUL takes the protection and security of your personal information very seriously. Although we make significant efforts to protect your personal data that we have collected, there is no data security system that is impenetrable.
We use a variety of technical and organizational measures and industry standards to protect your personal data and to help protect your personal information from loss, theft, abuse and unauthorized access, disclosure, alteration and destruction. E.g., we store the personal information you provide on computer systems with limited access and in a controlled environment. In addition, we ensure that our third-party data centre vendors take appropriate and adequate security measures. In addition, your personal data is protected by encryption, such as Transport Layer Security (TLS), during their shipment via the Internet.
If you have any questions about the security of your personal information, please contact us here.
Personal data collected by JUUL may be stored and processed in your region, in the United States, (for example, in our larger data centres), or in another country in which JUUL or its related companies, affiliates or service providers are located or have facilities. JUUL has put in place appropriate mechanisms to protect personal data when it is transmitted internationally, e.g. through our use of the standard contract clauses approved by the European Commission.
JUUL stores your personal information:
to enable you to use the Website and / or your JUUL product(s).
Your rights and options
We want you to have control over how we use your personal data. Subject to local law, you can do so in the following ways:
When we use your personal data with your prior consent, you may withdraw your consent at any time. In addition, when we process your personal data based on our legitimate or public interest, you have the right to object to this use of your personal information at any time.
We trust that the personal data you have provided to us is complete, accurate and up-to-date. Please notify us immediately of any changes or inaccuracies in your personal information by contacting us here.
We are committed to work with you to find a reasonable solution to any complaint or concern you may have regarding the use of your personal information. If you still believe that we have not properly addressed your complaint or your enquiry, you may be entitled to file a complaint with the competent authority for the protection of personal data in your country (if your country has such authority), or to a supervisory authority.
Your preferences regarding communication, marketing and advertising
If you no longer wish to receive direct offers from JUUL via email, you can unsubscribe from our messages by following the instructions you can see in each email sent to you through the "Unsubscribe" tab. We respect your choice, and we will no longer send you advertising emails after you unsubscribe or change your communication settings.
Advertising and modern marketing tools
If you choose to opt out, then this may make the ads you see on the web less relevant to you.
If you have opted-out of receiving communications from us, we will not use your email for interest-based advertising.