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Return Policy

You are entitled to cancel your purchase within 14 days without any explanation. To use your right of withdrawal, you must inform JUUL that you wish to withdraw e.g. by letter or e-mail. You cannot choose not to receive/sign for the package upon delivery.
If you wish to cancel a purchase made on juul.eu, you must return the product to us. For further information regarding this specific policy, please call our customer service at:

Phone: +45 64 85 10 08 

Or send us an e-mail at: sales@juul.eu with the subject line: Return/Exchange of order number xxxxxx