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Terms and condition

Welcome to Juul's online shop, which is owned and operated by Juul Furniture A/S, Fabriksvej 2, 5485 Skamby, Denmark – CVR no. 35118519

These terms and conditions apply for all purchases made by a consumer on the Juul online shop. We highly advise you to read these through thoroughly before making a purchase at the online shop.

§ 1 Prices / payment
All prices on the website are indicated in EUR and 25% sales tax/VAT is included unless the product is delivered to a non-EU country.
The payment will be debited from your account when we have shipped your product.

juul.eu accepts the following credit cards: Dankort, VISA/Dankort, MasterCard.

§ 2 Security
Juul is committed to protecting your privacy. All information provided by you is received securely through SSL (Secure Sockets Layer). SSL is a protocol that encrypts your information into codes so that your information is kept secure while being transmitted via the internet. Only nets and your bank have access to your information.

§ 3 Delivery
All parcels in Denmark are delivered by TNT. Delivery will be to the specific address stated upon purchase. At JUUL we strive to offer the best delivery services and all orders will be dispatched within 14 days.

§ 3.1 Freight rates – International
All parcels to EU or non-EU countries are delivered by TNT and sent as insured packages and business mails, which means that such packages cannot be sent as gifts to non-EU countries in attempts to evade local taxes and duties. The price for your parcels delivery is based on weight and therefore it can variate.

§ 4 Right of withdrawal
You are entitled to withdraw your purchase within 14 days from the date of your receipt of the product. You may exercise your right of withdrawal without stating any specific reason and by communication your decision to us by letter or by email.
You cannot exercise your right of withdrawal by simply refusing receipt of the product or by failing to collect the product from the carrier.
If you communicate your decision to withdraw from your purchase, you must return the product to us at the address stated above, and without any undue delay and no later than 13 days after communicating your decision to withdraw from your purchase.

When you withdraw your purchase, JUUL will reimburse your payment to your account as soon as possible and no later than 14 days after we have received your decision to withdraw from your purchase.

If you have purchased a product on juul.eu, which have been made especially for you, you lose the right to withdraw your purchase.

§ 5 Return policy
Please note that the right to return any purchase made on juul.eu may be exercised in addition to the general right of withdrawal stated in Clause 4 above. The procedure of returning is similar to that of withdrawal from the contract.

§ 6 Claims
According to the Danish Sales of goods provision, you as a consumer have a 2-year claim in case of defects in the purchased item.